Fireflies.ai
Meeting notes wired into your CRM
Fireflies is the better meeting recorder if your calls need to end up in a CRM, and it carries the same consent obligations as any recorder.
Where it wins. CRM integration is the differentiator: notes, summaries, and action items sync to HubSpot, Salesforce, or Pipedrive against the correct contact and deal without manual copying. Conversation intelligence — talk-time ratios, topic tracking, sentiment — is genuinely useful for coaching a sales team. It joins Zoom, Meet, and Teams automatically, searches across every past meeting, and the free tier includes unlimited transcription with limits elsewhere.
Where it falls short. Accuracy drops on accents, crosstalk, and poor audio, as with every tool here, and technical vocabulary needs a custom dictionary. The AI summaries occasionally invent an action item that nobody committed to, which is worse than missing one. Recording every call is a consent and confidentiality decision, not a personal preference — participants must be told, and some organisations forbid it outright.
Our call. Strong for sales and customer teams working in a CRM. For general note-taking, Otter is simpler; agree a recording policy either way.
Best for
Sales and customer teams who need meeting notes and action items landing in their CRM automatically.
Key takeaways
- 1Syncs notes and actions to HubSpot, Salesforce, and Pipedrive
- 2Conversation intelligence useful for sales coaching
- 3Joins Zoom, Meet, and Teams automatically
- 4Free tier includes unlimited transcription
- 5Summaries occasionally invent action items nobody committed to
- 6Recording every call is a consent decision, not a preference
Fireflies competes with [Otter](/tool/otter-ai) by aiming at revenue teams rather than note-takers. It records the call, extracts action items, and writes the summary straight into your CRM against the right contact — which is the part that makes anyone actually use meeting software.
What we like
- Excellent CRM integration
- Useful talk-time and topic analytics
- Automatic meeting joining
- Strong cross-meeting search
Worth noting
- Accuracy drops on poor audio
- Occasional fabricated actions
- Consent and confidentiality obligations
- Needs custom vocabulary for jargon
Plans
Pricing
Free
- Unlimited transcription
- 800 minutes of storage
- Joins Zoom, Meet, and Teams
- Basic AI summaries
- Limited search
Pro
per seat, per month
- Unlimited storage
- CRM integrations
- Conversation intelligence
- Custom vocabulary
- Advanced search and topic tracking
Pricing verified Aug 14, 2026. Prices shown are billed annually where available and may change — always confirm on the vendor site.
From real users
Reviews
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We publish a user score only once real, verified reviews exist — so this tool is rated on our hands-on testing alone for now. Used it? Your review would be the first.
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Frequently asked questions
Fireflies or Otter?＋
Fireflies if notes need to land in a CRM against the right contact and deal. Otter for simpler general note-taking. Both carry the same recording-consent obligations.
Do I need to tell people it is recording?＋
Yes. Recording consent laws vary by jurisdiction and many require all parties to agree. Beyond legality, participants are entitled to know an AI recorder is in the call.
Is the free plan useful?＋
Yes — unlimited transcription with limits on storage and search. The paid tier is about CRM integration and conversation intelligence rather than basic transcription.
Fireflies.ai
From $10/mo